At IARM Information Security, we recently embarked on a mission to bolster the security infrastructure of a prominent customer engagement organization specializing in outbound B2C enterprise solutions. With our client headquartered in the United States and a development office in India, our goal was clear: to elevate their security posture by implementing ISO 27001:2013 and achieving SOC II Type II compliance.

Our journey wasn’t without hurdles. The departure of the Chief Information Security Officer (CISO) during a critical phase of implementation presented a significant setback. Compounded by a company de-merger process and an absence of tailored policies, we faced a scarcity of dedicated resources. Ad-hoc internet policies only underscored the urgency for a comprehensive, bespoke security framework aligned with our client’s specific operations.

Faced with these challenges, the IARM Information Security Team swiftly sprang into action. Conducting a meticulous assessment, we identified gaps and devised a strategic roadmap to align our client with ISO 27001:2013 and SOC II Type II requirements.

Our Approach Encompassed:

• Gap Analysis and Customization: Pinpointing security gaps and tailoring policies to match our client’s operational needs.
• Interim Leadership and Project Management: Stepping in to provide interim leadership in the absence of a CISO, we adhered to robust project management methodologies to maintain momentum and address obstacles effectively.
• Resource Optimization and Collaboration: Optimizing resources and fostering collaboration with internal teams ensured seamless alignment and cooperation in meeting compliance objectives.
• Training and Awareness: Initiating a comprehensive training program, we instilled a culture of security consciousness across the organization.
• Continuous Monitoring and Improvement: Post-implementation, our team established robust mechanisms for ongoing monitoring, audits, and security enhancements.

Despite the formidable challenges, our unwavering dedication bore fruit. IARM Information Security successfully integrated ISO 27001:2013 and SOC II Type II compliance within our client’s organization.

Key outcomes included:

• Successful Compliance: Achieving and sustaining ISO 27001:2013 and SOC II Type II compliance.
• Tailored Policies and Procedures: Implementing customized policies and procedures tailored to our client’s unique requirements, departing from generic internet policies.
• Sustained Vigilance: Establishing a framework for continuous compliance and ongoing enhancements.